Delivery Information

Delivery Information

FREE Delivery on all orders over €29 to anywhere in Ireland (ROI & NI), while orders under €29 will have a delivery charge of €4.95. All of our orders are shipped with DPD. Orders are processed immediately and Irish customers typically receive their orders within 1 - 3 working days but please allow up to 5 working days before contacting us. If there is ever any delay to your order, we will notify you immediately. All orders must be signed for, so please select a delivery address where someone will be available to accept and sign for the package. We deliver to both home and work addresses.

At Petcara, we implement a full tracking service on our orders. When your order is shipped, you will receive an email with all of the tracking information. All you need to do is click on the tracking link to track your package, it's that simple! Please allow up to 24 hours for tracking information to appear. We use DPD's "Predict Service". On the morning of delivery, DPD will send you an SMS (if mobile number was provided) and/or an email specifying a 1-hour window in which to expect delivery. You have the option to reschedule to a more suitable day, right from your device.

* Please check the contents of your package on arrival. Should any items be damaged during shipment, it is important that you notify us immediately. Also, please keep all packaging materials from your order.

In the unlikely event that there is any problem with your order, we will notify you immediately.

Shipping Rates

Petcara currently only delivers to Ireland (ROI & NI).

Returns Policy

You can view our Returns Policy & learn how to make a return here: Petcara Returns Policy